Returns Policy

At MELIONTRA, we are committed to ensuring customer satisfaction with our products. We understand that sometimes you may need to return an item for various reasons. This Returns Policy outlines the terms and conditions under which returns can be accepted by MELIONTRA.

Eligibility for Returns

Products can be returned within 30 days of receipt, provided they meet the following conditions:

• The item must be in its original condition and packaging.
• All accessories, manuals, and documentation must be included.
• The product must not show signs of wear or use.

Non-Returnable Items

The following items are non-returnable:

• Personalized or customized products.
• Perishable goods.
• Gift cards.
• Items marked as final sale.

Return Process

To initiate a return, please follow these steps:

1. Contact our customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number.
2. Package the item securely and include the RMA number inside the package.
3. Send the package to the following address:

MELIONTRA Returns Department
123 Business Lane
Commerce City, NY 10001

Refunds

Upon receipt and inspection of the returned item, refunds will be processed as follows:

• The refund will be applied to the original method of payment.
• Please allow 5-7 business days for the refund to appear in your account.
• Original shipping charges are non-refundable.

Exchanges

If you wish to exchange an item, please return the original item according to the Returns Process and place a new order for the desired product.

Contact Us

For any questions or concerns regarding our returns policy, please contact our customer service team at [email protected] or call us at (555) 123-4567.

Thank you for choosing MELIONTRA. We appreciate your business and are here to assist with any return concerns you may have.